Effective Date: 10/12/2024

Welcome to Cuterie.me ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and the purchase of our Australian-made products. By accessing our website or placing an order, you agree to comply with these Terms.

1. Website Use

a) Eligibility

You must be at least 18 years old to use our website and make purchases. By using our website, you confirm that you meet this requirement.

b) Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Notify us immediately of any unauthorized access to your account.

2. Orders and Payments

a) Order Acceptance

All orders placed on our website are subject to acceptance. We reserve the right to cancel or refuse any order for any reason, including product availability or errors in pricing.

b) Pricing and Payment

• Prices listed on our website are in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.
• Payment must be completed at checkout through the secure payment methods provided.

c) Shipping and Delivery

We ship to locations within Australia. Estimated delivery times are provided at checkout, but we do not guarantee delivery dates due to potential delays beyond our control.

d) Cancellations and Modifications

Once an order is placed, it cannot be modified or cancelled. Please contact us if you have questions about your order.

3. Returns and Refunds

a) Eligibility for Returns

• Products must be returned within 30 days of receipt in their original condition and packaging subject to approval
• Certain items, such as personalized or perishable goods, are not eligible for return.

b) Process

To initiate a return, contact us at info@cuterie.me. Once approved, you will receive return instructions. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

c) Refunds

Refunds will be issued to the original payment method upon receiving and inspecting the returned items.

4. Product Information

We strive to ensure product descriptions, images, and pricing are accurate. However, we do not warrant that all information is error-free. If you receive a product that does not match its description, please contact us for resolution.

5. Intellectual Property

All content on Cuterie.me, including text, images, logos, and designs, is our intellectual property or licensed to us. You may not copy, distribute, or use any content without our prior written consent.

6. Limitation of Liability

To the extent permitted by law, Cuterie.me is not liable for:

• Indirect, incidental, or consequential damages.
• Losses resulting from delays, errors, or interruptions in website functionality.

Our maximum liability for any claim related to your use of our website or purchase of our products is limited to the total amount paid for the affected order.

7. Indemnity

You agree to indemnify and hold Cuterie.me harmless from any claims, damages, or liabilities arising from your breach of these Terms or misuse of our website.

8. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of our website shall be resolved exclusively in the courts of Victoria.

9. Changes to Terms and Conditions

We may update these Terms from time to time. Any changes will be effective immediately upon posting on this page. By continuing to use our website, you accept the updated Terms.

10. Contact Us

For questions or concerns regarding these Terms, please contact us at:

Cuterie.me Support
Email: info@cuterie.me